Privacy Policy

1. Information We Collect

We collect information that allows us to provide professional editing services and manage your subscription.

A. Personal Information

We may collect personally identifiable information, such as:

• Identity Data: Your name, company name, and job title.
• Contact Data: Email address, billing address, and phone number.
• Account Data: Username, password, and subscription tier preferences.

B. Payment Information

We do not store full credit card details on our servers. All payments are processed by third-party payment processors. We retain only the information necessary to manage your subscription, such as the payment method type and the last four digits of your card.

C. Client Content (Video Footage)

To fulfill our service, you will upload raw video footage, audio files, scripts, and brand assets ("Content"). We treat this Content as strictly confidential. It is used solely for the purpose of editing and delivering your final project.

D. Technical Data

We automatically collect certain information when you visit our site, including:

• IP address
• Browser type and version
• Time zone setting
• Operating system and platform

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To access your raw footage, perform editing services, and deliver final video files.
• Subscription Management: To process monthly or annual payments and manage invoices.
• Communication: To send you project updates, customer support responses, and administrative emails.
• Improvement: To analyze how users interact with our website to improve our user experience.
• Marketing: With your consent, we may send newsletters or promotional offers (you may opt-out at any time).

3. How We Share Your Information

We do not sell, trade, or rent your personal information or Content to others. We may share data only in the following specific circumstances:

• Service Providers: We use trusted third-party service providers to help us operate.
• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

4. International Data Transfers

As we serve clients in the UK, USA, Canada, and Australia, your information may be transferred to—and maintained on—computers located outside of your state, province, or country.

If you are located in the UK or EEA, we ensure that any transfer of your personal data to countries outside the UK/EEA is protected by appropriate safeguards, such as the Standard Contractual Clauses (SCCs) approved by the European Commission or the UK Information Commissioner's Office.

5. Your Rights (By Region)

United Kingdom (UK GDPR)

If you are a resident of the UK, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data.
• Object to processing of your personal data.
• Request the transfer of your data to another party.

United States (CCPA/CPRA)

Residents of California and other states with similar laws have the right to:

• Know what personal data is being collected about them.
• Know whether their personal data is sold or disclosed and to whom.
• Say no to the sale of personal data (Note: We do not sell your data).
• Access their personal data.
• Request deletion of their personal information.

Canada (PIPEDA)

Canadian residents have the right to:

• Access their personal information held by us.
• Challenge the accuracy and completeness of the information and have it amended.
• Withdraw consent for the use of personal information at any time.

Australia (Privacy Act 1988)

Australian residents have the right to:

• Access personal information we hold about you.
• Request corrections to your personal information.
• Lodge a complaint if you believe we have breached the Australian Privacy Principles (APPs).

6. Data Retention

Account Data: We retain your account and billing information for as long as your subscription is active and as required by tax and accounting laws.

Raw Footage & Project Files: Unless otherwise agreed, we retain your raw footage and project files for a given period of time depending on your subscription, after the final video is delivered to facilitate revisions.

7. Security

We implement commercially reasonable security measures to protect your personal information and Content from unauthorized access, alteration, disclosure, or destruction.

8. Cookies

We use cookies to enhance your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service (such as the client login portal).

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Website: www.postpidia.com

Email: support@postpidia.com